Last updated: 18 September 2025
Welcome to Viral Hype (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website www.viralhype.shop (the “Site”) and any purchases you make through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
1. Eligibility and Accounts
1.1 By using the Site, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian.
1.2 You may be required to create an account to complete purchases. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
1.3 We reserve the right to suspend or terminate any account that breaches these Terms or is suspected of fraudulent activity.
2. Products and Availability
2.1 We make every effort to ensure that product descriptions, images, and prices are accurate. However, occasional errors may occur, and we do not warrant that all product details are entirely free from mistakes.
2.2 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
2.3 Colours, sizing, and designs may vary slightly due to differences in screen displays, printing processes, or materials.
3. Orders and Acceptance
3.1 By placing an order, you are making an offer to purchase the selected products under these Terms.
3.2 We reserve the right to accept or decline any order for reasons including, but not limited to, stock availability, errors in product or pricing information, or suspicion of fraudulent activity.
3.3 A legally binding agreement is formed only once we issue an order confirmation email after payment has been processed successfully.
4. Pricing and Payments
4.1 All prices on the Site are shown in USD unless otherwise stated.
4.2 Prices may change at any time without notice. Orders placed before any change will not be affected.
4.3 Payment must be made in full at the time of purchase using the methods available at checkout.
4.4 You agree to provide accurate and up-to-date billing information when completing a purchase.
5. Shipping and Delivery
5.1 Orders are fulfilled and shipped directly by our trusted fulfillment partners.
5.2 Estimated delivery times are provided during checkout. These are only estimates and cannot be guaranteed.
5.3 The risk of loss or damage to products passes to you once your order has been handed to the shipping carrier.
5.4 Customers outside New Zealand are responsible for any customs duties, import taxes, or other fees that may apply.
6. Returns, Refunds and Exchanges
6.1 Returns and refunds are managed in accordance with our Refund and Returns Policy, which is incorporated into these Terms.
6.2 Due to the made-to-order nature of our products, certain items may not be eligible for return except in cases of defect or error.
6.3 If you receive a defective or incorrect product, you must notify us promptly so we can arrange a replacement or refund.
7. Intellectual Property Rights
7.1 All content on the Site, including product designs, text, graphics, images, logos, and software, is owned by or licensed to Viral Hype and is protected by copyright, trademark, and other intellectual property laws.
7.2 You may not copy, reproduce, modify, distribute, or exploit any content from the Site without our prior written consent.
7.3 Any unauthorized use of our intellectual property may result in legal action.
8. User Conduct
8.1 You agree not to misuse the Site in any way, including attempting to gain unauthorized access, uploading harmful code, or interfering with its operation.
8.2 You must not use the Site to engage in unlawful activities or to infringe the rights of others.
9. Disclaimer of Warranties
9.1 The Site and all products are provided “as is” and “as available” without any warranties of any kind, either express or implied.
9.2 We do not guarantee that the Site will always be uninterrupted, secure, or error-free.
9.3 To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, Viral Hype shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
10.2 Our total liability for any claim shall not exceed the total amount you paid for the product giving rise to that claim.
10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
11. Indemnification
You agree to indemnify and hold harmless Viral Hype, its employees, directors, and affiliates from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of third-party rights.
12. Force Majeure
We shall not be liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including but not limited to natural disasters, war, strikes, government actions, internet outages, or supplier delays.
13. Governing Law and Jurisdiction
13.1 These Terms are governed by the laws of New Zealand.
13.2 Any disputes shall be resolved exclusively in the courts of New Zealand.
14. Changes to These Terms
We may update these Terms at any time. Updates will be effective once published on the Site. Continued use of the Site following changes indicates your acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms, please contact us: